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Board index  »  Questions, help, problems... all about Wikiloc  »  Email with track uploaded in the surrounding do not arrive.

PostPosted: 12 Nov 2018, 18:40 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Hello, since few months I don't receive anymore the email with track uploaded in the surrounding of mine.
It was very useful feature to discover some new trails.
Anyone with the same issue?
Thanks a lot and regards.
Filippo

Trails from iBikeMontaione
PostPosted: 21 Nov 2018, 19:57 Reply with quote Report this post
Posts: 656Joined: 25 Apr 2016, 16:43
Hi,

I checked your account and everything seems fine. Since you have a custom domain, can you check on your end? When was the last email you received?

Trails from kaixi
PostPosted: 21 Nov 2018, 20:17 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Hello Kaixi and thank you for your kind reply!
The last email that I received with "new activity Wikiloc" that is the mail with trails near mine upload from other user is dated back to 4th may.

Which setting do I have to check inside my custom domain?

Many thanks!

Filippo

Trails from iBikeMontaione
PostPosted: 21 Nov 2018, 21:46 Reply with quote Report this post
Posts: 656Joined: 25 Apr 2016, 16:43
Which email hosting do you use? It looks to me like your email hosting provider is dropping our emails.

Trails from kaixi
PostPosted: 22 Nov 2018, 07:11 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Hello kaixi, my email provider is https://web24.keliweb.com

Trails from iBikeMontaione
PostPosted: 22 Nov 2018, 20:07 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Hello kaixi,
I wrote to my provider, but I don't know what they can do.

The strange thing is that I regularly receive emails from wikiloc (followers, comment) but not the one that advise me about the new tracks uploaded near mine.

Thanks for helping.
Filippo

Trails from iBikeMontaione
PostPosted: 22 Nov 2018, 23:09 Reply with quote Report this post
Posts: 656Joined: 25 Apr 2016, 16:43
Hi,

Please tell them to whitelist 88.198.0.10 as a sender IP for wikiloc.com.

Trails from kaixi
PostPosted: 23 Nov 2018, 07:34 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Hello Kaixa,
they told me they haven't any blacklist on ip 88.198.0.10 and this morning they have traced an email from apache@forum.wikiloc.com

I don't know why I receive all emails from Wikiloc but NOT the one with the new track uploaded near mine...

Trails from iBikeMontaione
PostPosted: 01 Dec 2018, 13:45 Reply with quote Report this post
Posts: 22Joined: 02 Dec 2013, 12:29
Just for info: I still continue to receive emails that I have new followers, but not the ones uploaded by user near me.
It is a mistery...
:shock:

Trails from iBikeMontaione
PostPosted: 03 Dec 2018, 23:35 Reply with quote Report this post
Posts: 656Joined: 25 Apr 2016, 16:43
Hi,

I will look into this as soon as I have some free time. Everything you describe (not receiving some of the emails) points to your hosting company blocking one of our email servers, but I need to check logs.

Trails from kaixi
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